No updates on order

JadeR260 — Tue, 22 Sep 2026 12:18:12 GMT

Hi on Friday evening i ordered: iPhone 17 Pro Max 256GB Silver

I received the Thanks for your order email when i placed the order and the upfront cost immediately went out my bank however it is now Tuesday and i have received no updates at all and when i try to use the online tracking i keep getting error: Sorry, that didn't work! and i used the correct XKO number and tried both my email and mobile number.

just wondering if the wait times are a bit long at the moment or if i need to contact someone? Thank you

Re: No updates on order

Christopher_G — Tue, 22 Sep 2026 14:49:40 GMT

Hi @JadeR260

Welcome to the community.

I've checked our stock levels and that model is in stock an expected to be dispatched within one day, so you should have heard something by now.

I recommend speaking with our customer support team, so they can check your specific order for you.

Let us know how you get on please.

Chris

topic Re: No updates on order in Orders

No updates on order

Re: No updates on order