topic Re: Iphone18 pro in Orders

Iphone18 pro

Meishak02 — Tue, 22 Sep 2026 07:37:00 GMT

Hi I ordered the iPhone 18 pro on Friday, it’s quite annoying that when I purchased online it said the phone was in stock so I thought would be in store asap. Tracking link on ee doesn’t show has been dispatched yet and obviously can’t track on dpd till it is. Can anyone give me a actual update to when it will be delivered and a explanation into why when purchasing it would say in stock and not give a direct message stating that it could take a while to deliver due to stock? False advertisement it seems. Also please don’t hit me with the ‘every year this happens’. This is my first time ordering a phone with yourself and if there is going to be a delay this should be clearly communicated.

Re: Iphone18 pro

Alex_H — Tue, 22 Sep 2026 10:34:38 GMT

Hi @Meishak02,

Welcome to the EE Community

We don't have access to your order via this forum but if you can share your the colour and size of the iPhone Pro you ordered I can check the current guidance for you for an order on the 18th Sep. I am sorry you have had an issue with the device showing in stock at the time of order, we do try and keep the website as up to date with the stock information from the warehouse as possible. Your order may have just been before an update to the status.

Alex

Re: Iphone18 pro

Meishak02 — Tue, 22 Sep 2026 10:39:16 GMT

Thank you, it’s the 18 pro 256gb glacier, yeah I definitely understand with the whole stock situation and I do get it but it’s just more extremely frustrating something being advertised as in stock as that was one of the main reasons I used yourselves to place a order. I would’ve liked to of known if there would’ve been potential delays

Re: Iphone18 pro

Meishak02 — Tue, 22 Sep 2026 10:43:08 GMT

Also sorry just wanted to add, I’ve ordered for the merryhill store so not sure if you could possibly check stock there?

Re: Iphone18 pro

Alex_H — Tue, 22 Sep 2026 10:47:20 GMT

@Meishak02 If you have ordered it online for delivery to store then the guidance will be the same. Just to confirm it is the iPhone 18 Pro you have ordered, not the Pro Max? As we currently have no stock issues on the iPhone 18 Pro 256GB Glacier, that is still in stock ready for dispatch.

If it is that model you have ordered, please get in touch with your order number as it something other than stock causing a delay with your order, we may need to confirm a few details with you.

If it is the iPhone 18 Pro Max 256Gb Glacier, the guidance on that is to expect dispatch within 14 days of order.

Alex

Re: Iphone18 pro

Meishak02 — Tue, 22 Sep 2026 10:49:06 GMT

Yeah it’s the standard pro, not the max. Should I call 150?

Re: Iphone18 pro

Alex_H — Tue, 22 Sep 2026 10:53:19 GMT

@Meishak02 Yes you can call us on 150 from your EE phone or 07953 966 150 from any other phone so our team can check your order.

Alex