topic Re: iPhone 18 pro max in Orders

iPhone 18 pro max

Vkimmet12345 — Wed, 16 Sep 2026 14:23:55 GMT

Hi I’m wondering when I’ll get a tracking number for my ee parcel for my iPhone 18 pro max ?

Re: iPhone 18 pro max

Robinsonboy1 — Wed, 16 Sep 2026 15:24:38 GMT

Probably tomorrow - I have received a text today stating it will be send when order is ready,

Re: iPhone 18 pro max

Vkimmet12345 — Wed, 16 Sep 2026 15:27:41 GMT

Hi there

thanks so much for your reply

when did you order your phone? I did mines last night

Re: iPhone 18 pro max

CBowie — Wed, 16 Sep 2026 16:39:45 GMT

Hi mate did you get an xko order reference? because i did and cannot track mine yet

Re: iPhone 18 pro max

CBowie — Wed, 16 Sep 2026 16:40:28 GMT

hi did you get an XKO order reference and also when you ordered did it let you set up a a direct debit?

Re: iPhone 18 pro max

Chris_B — Wed, 16 Sep 2026 16:44:32 GMT

@Vkimmet12345 Depends on what you ordered colour/storage size and how many orders EE got for that specification, there will probably be a waiting period. The wait period is ranging from 14 to 21 days at present. And as you ordered last night I doubt you’ll get it launch day

Re: iPhone 18 pro max

CBowie — Wed, 16 Sep 2026 16:46:12 GMT

hi chris i ordered mine earlier and got an XKO order reference they also let me set up a direct debit does that mean i’ve been accepted for it?

Re: iPhone 18 pro max

Vkimmet12345 — Wed, 16 Sep 2026 18:05:13 GMT

Hi yeah I got one off them but I can’t track mines yet also I think I need to wait until it’s been shipped sort off thing

Re: iPhone 18 pro max

Vkimmet12345 — Wed, 16 Sep 2026 18:05:54 GMT

Hi there

thanks for the reply

when will I get my tracking tho ? As not received it yet

Re: iPhone 18 pro max

Alex_H — Thu, 17 Sep 2026 08:45:36 GMT

Hi @Vkimmet12345,

Welcome to the EE Community

For tracking the progress of your order, you should have recieved your order number and a link to the tracking page within your email confirmation.

For tracking the actual delivery you will only be able to do this once the phone is dispatched. You will get the tracking information sent out via text once dispatched.

Alex

Re: iPhone 18 pro max

Alex_H — Thu, 17 Sep 2026 07:56:45 GMT

Hi @CBowie,

Welcome to the EE Community

Receiving the order confirmation email is a good sign but is not a 100% guarantee the order will go through, at that point the order is sent to our system to be processed. If there is a problem processing it then you would receive a follow up email advising you of an issue with the order.

So if you have not recieved that second email you should be good, but if you are worried you can give our team a quick call and they would be happy to confirm the order has been accepted.

Alex

Re: iPhone 18 pro max

Mobster7890 — Thu, 17 Sep 2026 08:27:38 GMT

You can’t always track it but keep an eye on your dpd app. When it’s dispatched they normally send you a message and it updates on the dpd app aswell

Re: iPhone 18 pro max

Harrietpaige — Fri, 18 Sep 2026 19:55:26 GMT

What happens when the tracking number that you were sent doesn’t work

Re: iPhone 18 pro max

Alex_H — Sat, 19 Sep 2026 08:26:42 GMT

Hi @Harrietpaige,

Welcome to the EE Community

If you are unable to track your order via the online order tracker or via the Orders section of your online account. You can reach out to our team who will be able to check your order for you. Once the phone is dispatched you will get a tracking link sent out for the delivery.

Alex