topic Re: Not received order in Orders

Not received order

lauratay95 — Wed, 16 Sep 2026 13:59:51 GMT

Hi,

I placed an order on 12/09/26 apple MagSafe charger. Unable to track, said it was delivered the same day I placed the order. The order was supposed to be delivered today I’ve had nothing. I’ve contacted 0800 079 0062, they couldn’t give me any tracking I don’t know if the parcel is actually going to arrive.

can you help please

Re: Not received order

lauratay95 — Wed, 16 Sep 2026 13:46:10 GMT

Hi,

im currently facing the same issue with the same product. Unable to track, said it was delivered the same day I placed the order. The order was supposed to be delivered today I’ve had nothing.

can you help please

Re: Not received order

Lesley_W — Wed, 16 Sep 2026 16:19:19 GMT

Hi @lauratay95

Welcome to our community.

I'm sorry you haven't had the delivery you were expecting.

We don't have access to your account here on the forum, but if you give our team a call, they can check this for you.

Lesley

Re: Not received order

Catalyst3718 — Wed, 16 Sep 2026 16:26:13 GMT

Oh my gosh, the same thing is happening to me today. I am trying so hard to find this parcel that has no tracking info for me and track my parcel button is broken. I am currently fuming that my daughter's last 18th present has been faked as delivered and I can't even see where it's supposedly been delivered to. This was ordered on the 16/09/2026 at approx 12.30am , at 3.44pm it has supposedly been delivered with no sightings. After knocking on over 40 flat front doors with no knowledge of said parcel being delivered I have reason to suspect this delivery notification is some sort of mistake. Did you ever get your item ?

Re: Not received order

Lesley_W — Wed, 16 Sep 2026 16:27:16 GMT

I've moved your messages to one thread to make sure all of the information is in one place @lauratay95

If when you called our team was unable to give you any information on tracking, did they say why? Did they confirm the item was in stock?

Lesley

Re: Not received order

Catalyst3718 — Wed, 16 Sep 2026 16:28:36 GMT

The same thing is happening to me today . Says delivered but no sightings of it anywhere. Unable to track as tracking buttons and pages are broken or errored. I've been on the phone on hold for 35 mins to royal mail and I don't even have a tracking number to give them I'm at my witz end trying to understand what's going on and if I should contact my bank or not

Re: Not received order

Catalyst3718 — Wed, 16 Sep 2026 16:31:11 GMT

The same situation as lauratay95 is happening to me. Apple magsafe charger (1m) was ordered today. The same day an ee email claims it's on its way. Shortly after another ee email comes through to say your item has been delivered. Yet no parcel, no sightings, no delivery driver or post man anywhere to be seen or been seen by other neighbours. Please help figure out what is going on with this item as anyone that buys it through you is going be super stressed out as I am. Your website is saying sorry this page cannot be found every time I click the track hyperlink and it's super frustrating

Re: Not received order

lauratay95 — Wed, 16 Sep 2026 16:50:09 GMT

So I’ve contacted again after I’ve come home from work, it’s apparently being delivered tomorrow but I still have no confirmation of that by email? I don’t understand why we don’t get given a reference so we can chase this ourselves.

Re: Not received order

Lesley_W — Wed, 16 Sep 2026 17:43:29 GMT

Welcome to our community @Catalyst3718

I understand how frustrated you are being unable to get any updates online.

I'd recommend giving the team a call on the number @lauratay95 mentioned above. This is a direct number to the team who handle these orders and should be able to provide an update.

Lesley

Re: Not received order

Lesley_W — Wed, 16 Sep 2026 17:48:11 GMT

Thanks for the update @lauratay95

I'm sorry for all for all the confusion, please let us know what happens tomorrow, if you can.

Lesley

Re: Not received order

lauratay95 — Thu, 17 Sep 2026 12:02:21 GMT

Hi Lesley,

I still haven't received my order, i was told yesterday on the phone by a lady called Erin i would receive an email. Ive heard nothing.

Re: Not received order

Catalyst3718 — Thu, 17 Sep 2026 12:16:45 GMT

Hi Laura, I might be able to help you with what EE said to me yesterday. Because the same thing happened to me, I rang EE yesterday and explained that myself and someone else (you) on ee community forum are having an issue with the Apple magsafe charger after ordering and there is something wrong with the item being ordered. After being transferred a man named Luke, he told me that EE as a company have an issue they struggle to correct and that is that when EE dispatch an item under the value of £150 it goes through royal mail standard without tracking, as soon as it arrives with royal mail at the depot it accidently signals a delivery email to the buyer and what it really means is that royal mail have your parcel. I was told to ignore the emails I got that said "your order is on its way & "your order is in your hands and has been delivered". EE themselves can't seem to stop this from happening with their untracked item deliveries. Any EE orders under £150 have no tracking number so we won't be getting one unfortunately and he said it can take 5 working days to arrive. If by day 5 no text to say it's on its way or no knock at the door then call back he said. I think it's stupid not to including tracking with their items but it's how they run. Knowing it's an internal error that once royal mail receive the item it marks as delivered and it's not supposed to- gave me peace of mind and I'm hoping to try and help you too as I see you're still struggling to figure out where your item is.. Hang in there ! If it doesn't arrive by let's say Monday/Tuesday take it up with your bank and get the money back as will I be. I hope EE can find a way to stop their items from acting as delivered but seems to be something they've had a lot of problems with as luke told me he's had a lot of calls about this and it's just a constant for ee.

Re: Not received order

lauratay95 — Thu, 17 Sep 2026 13:15:30 GMT

Hiya,

So royal mail have actually just delivered it, THANKGOODNESS! so you should defiantly get yours by Saturday hopefully!

Re: Not received order

Catalyst3718 — Thu, 17 Sep 2026 13:26:13 GMT

Woohoo! I am pleased for you!

Thanks for updating 🙂