topic My order is not tracking in Orders

My order is not tracking

Avisingh304 — Wed, 16 Sep 2026 13:15:12 GMT

I paid upfront payment but order not track and also my complete Identity.

Re: My order is not tracking

Avisingh304 — Wed, 16 Sep 2026 13:18:19 GMT

I paid upfront payment but order is not track and also help to complete Identity

Re: My order is not tracking

Robinsonboy1 — Wed, 16 Sep 2026 15:28:33 GMT

I only have the order number. EE advised me that is not the number to track. If you want to track your order you need a reference starting XKO - I don’t, but they assured me my order has been processed.

Re: My order is not tracking

Avisingh304 — Wed, 16 Sep 2026 17:28:20 GMT

Refund my upfront payment

Re: My order is not tracking

Lesley_W — Wed, 16 Sep 2026 17:33:01 GMT

Hi @Avisingh304

Welcome to our community.

We don't have access to your account here on the forum, so if you'd like to get a tracking number or cancel your order, you can give our team a call who can help with this.

Lesley