https://community.ee.co.uk/t5/Orders/Order-cancelled/m-p/1640271#M93614 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5052282">@Zaddy</a>&nbsp; Your card provider is the problem for what ever reason that is.&nbsp;</P> Wed, 16 Sep 2026 06:30:23 GMT Chris_B 2026-09-16T06:30:23Z https://community.ee.co.uk/t5/Orders/Order-cancelled/m-p/1640259#M93613 <P><SPAN>Hi everyone,</SPAN></P> <P><SPAN>I received this message from EE:</SPAN></P> <P><SPAN>“Hi from EE. We’ve had to cancel your order XKO********* because there was a problem with your card details. Please check with your card provider, then go to ee.co.uk to place a new order.”</SPAN></P> <P><SPAN>Has anyone else experienced this? I’m trying to understand whether this type of cancellation is usually </SPAN><SPAN>just a card/billing-address verification issue</SPAN><SPAN>, or whether it can also mean that the </SPAN><SPAN>credit or fraud checks weren’t passed</SPAN><SPAN>.</SPAN></P> <P><SPAN>My billing address with my bank was different when I originally placed the order, but I’ve since updated it with my bank.</SPAN></P> <P><SPAN>If anyone has had the same EE message and knows what happened with their order afterwards, I’d really appreciate hearing about your experience. Thanks!<BR /><BR /><EM>Mod note: Order number removed</EM></SPAN></P> Wed, 16 Sep 2026 07:07:33 GMT https://community.ee.co.uk/t5/Orders/Order-cancelled/m-p/1640259#M93613 Zaddy 2026-09-16T07:07:33Z https://community.ee.co.uk/t5/Orders/Order-cancelled/m-p/1640271#M93614 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5052282">@Zaddy</a>&nbsp; Your card provider is the problem for what ever reason that is.&nbsp;</P> Wed, 16 Sep 2026 06:30:23 GMT https://community.ee.co.uk/t5/Orders/Order-cancelled/m-p/1640271#M93614 Chris_B 2026-09-16T06:30:23Z