Sim card hasn't arrived

x3Matty — Sat, 12 Sep 2026 18:25:42 GMT

Hello. I'm new to EE, bought 24 months sim plan last saturday, it says on the website that sim should arrive in 1-2 days and upto 5 working days.

Re: Sim card hasn't arrived

Peter_W — Sun, 13 Sep 2026 11:44:06 GMT

Hey there, @x3Matty

Thanks for reaching out to us here on the Community!

If you paid anything upfront for this SIM, it's worth checking to see if the payment has gone through, or has been left in pending.

Also if you received an order reference number starting with XK, it's worth having a check of our order tracker, too.

Peter