topic Re: Postcode in Orders

Postcode

Hermann — Wed, 09 Sep 2026 20:06:19 GMT

The EE system is not able to accept a valid Austrian postcode when I try to pay with my credit card. Customer service cannot help.
what can I do?

XRaySpeX — Wed, 09 Sep 2026 21:19:51 GMT

To pay with a UK bank card with a non-UK registered holder's addy you will need to phone CS.

Rach_H — Thu, 10 Sep 2026 12:22:01 GMT

Welcome to the Community!

I'm sorry to hear about the trouble you've been having making a payment. What did the team advise the next steps were when you spoke with them?

Rach

MrsRTeacher63 — Tue, 20 Oct 2026 08:48:39 GMT

I’m having the same problem. Wasting so much time too! The option to ‘talk to someone’ is a joke. Very poor service.

Leanne_T — Tue, 20 Oct 2026 12:36:34 GMT

If the card is registered to a non UK postcode, you would need to call us and the team will be happy to help.

Leanne.