topic Re: Product refund in Orders

Product refund

Makais11 — Mon, 07 Sep 2026 13:45:02 GMT

Returned item 2 weeks ago ee received item still not issued refund.

Re: Product refund

Debbie_G — Mon, 07 Sep 2026 16:16:33 GMT

Welcome to the community.

Sorry to hear you're still waiting for your refund.

I'd recommend getting in touch with our customer support team. They'll be able to check the status of your return and provide an update on your refund.

Debbie

Re: Product refund

Makais11 — Tue, 08 Sep 2026 09:54:28 GMT

Hi do you have any contact details as the number provided only explains for ee mobile or broadband. Unsure how to speak to an advisor.

Re: Product refund

Debbie_G — Tue, 08 Sep 2026 12:31:01 GMT

Thanks for coming back to us, @Makais11.

You can find the different ways to get in touch on our Contact Us page using the link provided above.

When you call, you'll be presented with a number of options through our automated system. Select the option that most closely matches what you’re looking to do, and this will help direct you to the right guide who can check the status of your return and refund.

Debbie