https://community.ee.co.uk/t5/Orders/SIM-card-hasn-t-arrived/m-p/1638648#M93476 <P>Ita not working my sim hasn't showed up<BR /><BR />[Mod edit: added title]</P> Mon, 07 Sep 2026 15:50:58 GMT annietree70 2026-09-07T15:50:58Z https://community.ee.co.uk/t5/Orders/SIM-card-hasn-t-arrived/m-p/1638648#M93476 <P>Ita not working my sim hasn't showed up<BR /><BR />[Mod edit: added title]</P> Mon, 07 Sep 2026 15:50:58 GMT https://community.ee.co.uk/t5/Orders/SIM-card-hasn-t-arrived/m-p/1638648#M93476 annietree70 2026-09-07T15:50:58Z https://community.ee.co.uk/t5/Orders/SIM-card-hasn-t-arrived/m-p/1638671#M93477 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5047686">@annietree70</a></SPAN>&nbsp;</P> <P>When you mention awaiting a SIM, is this a replacement SIM for an existing contract, or a brand new contract that you've ordered?&nbsp;</P> <P>If it's the former, I'd recommend heading to the Help section of the EE app, where you should be able to contact our Messaging team for an update on the delivery.&nbsp;</P> <P>For brand new orders, you'll be best <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving us a call</A>, select the options for mobile billing, then when connected to a Guide ask to speak with Digital Sales.</P> <P>Peter&nbsp;</P> Mon, 07 Sep 2026 10:23:50 GMT https://community.ee.co.uk/t5/Orders/SIM-card-hasn-t-arrived/m-p/1638671#M93477 Peter_W 2026-09-07T10:23:50Z