topic Re: Phone delivery in Orders

Phone delivery

Shannon055 — Mon, 07 Sep 2026 14:00:02 GMT

Hey I ordered a phone on the 3rd and it’s still not here yet just wondering when it’s gonna e delivered as I’ve had no other email about my delivery or anything

Re: Phone delivery

Schockwave — Mon, 07 Sep 2026 15:21:50 GMT

Hello @Shannon055 ,

Welcome to the community,

You will receive notification from DPD the day before delivery and another one on the day of delivery with a one hour window with a PIN number, please make sure you have the DPD app so as to be able to show the driver your PIN number in order to receive the device.

As it was the weekend, there are no deliveries over the weekend, so should receive it soon.

What device, colour and storage size did you order? One of the moderators may be able to check stock, but as there is no account access here, they cannot check your account, but can let you know if there will be able to let you know of a possible delay.

Re: Phone delivery

Shannon055 — Mon, 07 Sep 2026 19:23:42 GMT

I phone 17 pro max in silver I think it was a 125G

Re: Phone delivery

Katie_J — Tue, 08 Sep 2026 07:12:16 GMT

Good morning @Shannon055.

I am unable to see the iPhone 17 Pro Max in Silver 125GB as being available.

I would recommend giving us a call so our customer care team can look further into this for you.

Thanks,

Katie

Re: Phone delivery

Shannon055 — Tue, 08 Sep 2026 12:54:57 GMT

Sorry my mistake it’s a 256GB I phone 17 pro max silver

Re: Phone delivery

Katie_J — Tue, 08 Sep 2026 14:25:21 GMT

Hi @Shannon055.

Thanks so much for confirming.

We look to have great stock levels for the 256GB variant.

Please give us a call so your order can be chased.

Katie