Payment Failed ordering Tech

Eth203744748 — Mon, 07 Sep 2026 06:59:55 GMT

Hi everyone,

I’m hoping someone can help as I’m not really sure where else to turn with this.

I tried to purchase an Xbox Series X through EE as the deal looked really good. I chose to pay for it in full, entered my payment details and the money was then showing as pending in my bank account. However, the order subsequently failed and the app told me to try again through the EE website.

The problem is that I now have no order, but the money is still sitting as a pending payment in my bank account.

I’ve contacted my bank and they’ve confirmed that the payment is still pending. They said that if EE cancels/rejects the payment, it can take up to a week for the funds to be released back to me.

I’ve also only just realised that you apparently need to already be an EE customer to purchase consoles and tech from them, which I wasn’t aware of when I placed the order.

I’ve tried to contact EE about it, but because I’m not an EE customer I can’t actually get through to speak to anyone. The automated phone service just directs me away, so I’m basically stuck with a pending payment and no order.

Has anyone else had this happen when ordering an Xbox or other tech from EE? How long did it take for the pending payment to disappear and the money to become available again? Is there anything I can do from my side to speed up the process, or do I just have to wait for the bank to release it?

Re: Payment Failed ordering Tech

Chris_B — Mon, 07 Sep 2026 07:21:40 GMT

@Eth203744748 if EE don’t take the payment it’s down to your bank on when they release the funds they will have their own time scale for this. It’s usually within seven days.
and you don’t need to be a EE customer to purchase from the EE store. Follow the link on this page HERE

topic Payment Failed ordering Tech in Orders

Payment Failed ordering Tech

Re: Payment Failed ordering Tech