topic Re: Wrong address in Orders

Wrong address

Jonchap8419 — Mon, 31 Aug 2026 14:00:47 GMT

Hi I have ordered something this morning and it appears the address is wrong. Having read everything advice is to ring through to see if it can be changed but non of the phone numbers offer an option that doesn’t require a phone number and I don’t have an EE number. Anyone know of a way to get through to a human?

Re: Wrong address

Northerner — Mon, 31 Aug 2026 15:34:29 GMT

Hi @Jonchap8419

My signature option 1 although it is bank holiday.

Thanks

Re: Wrong address

Jonchap8419 — Mon, 31 Aug 2026 16:03:56 GMT

I have tried those numbers and my order is for a playstation so i dont have an EE number and you cant bypass the options. I think its too late now anyway as i have had a dispatch notice so who knows where it will end up.

Re: Wrong address

XRaySpeX — Mon, 31 Aug 2026 16:07:54 GMT

Try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Wrong address

Jonchap8419 — Tue, 01 Sep 2026 16:57:34 GMT

Thanks, only issue is that the sub menu to option 2 only has 3 options. I tried 3 and the advice was change the address through DPD which I cannot do.

Re: Wrong address

Lesley_W — Wed, 02 Sep 2026 07:32:39 GMT

Hi @Jonchap8419

Welcome to our community.

I'm sorry you haven't been able to get this resolved when you called.

If the help team are unable to change the address for you, they would need to look at cancelling the order and then you can place it again with the correct address.

I'd recommend giving them another call so they can discuss this further.

Lesley