topic Re: About the upfront refund in Orders https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1637714#M93429 <P>Hey i ordered plan with phone but they cancelled in its been 6 day and my upfront payment still didn’t refunded&nbsp;</P> Tue, 01 Sep 2026 15:47:50 GMT Murgz 2026-09-01T15:47:50Z About the upfront refund https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1623654#M92870 <P>I have ordered a new phone and I have paid upfront 30 pounds but I don’t not got the phone because of my cibil score is not their so please refund my upfront money 30 pounds</P> Sun, 14 Jun 2026 19:24:33 GMT https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1623654#M92870 Vinod8818Kumar 2026-06-14T19:24:33Z Re: About the upfront refund https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1623656#M92871 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5007118">@Vinod8818Kumar</a>&nbsp;: Your payment will be held as "Pending" at your bank. When EE don't apply for it within 7 - 10 days it will drop off.</P> Sun, 14 Jun 2026 19:31:36 GMT https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1623656#M92871 XRaySpeX 2026-06-14T19:31:36Z Re: About the upfront refund https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1637714#M93429 <P>Hey i ordered plan with phone but they cancelled in its been 6 day and my upfront payment still didn’t refunded&nbsp;</P> Tue, 01 Sep 2026 15:47:50 GMT https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1637714#M93429 Murgz 2026-09-01T15:47:50Z Re: About the upfront refund https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1637721#M93430 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5045340">@Murgz</a>&nbsp;: Could take 10 days, esp. over Bank Hols.</P> Tue, 01 Sep 2026 16:15:11 GMT https://community.ee.co.uk/t5/Orders/About-the-upfront-refund/m-p/1637721#M93430 XRaySpeX 2026-09-01T16:15:11Z