topic Re: Ordered new phone in Orders

Ordered new phone

agathe79 — Tue, 01 Sep 2026 11:53:39 GMT

Hi
I just ordered a new phone samsung z-fold ultra with new number
I'm not sure if its clear but I want to keep my samsung s22 on 07********* for my my wife
Thankl

[Mod edit - Removed phone number, please don't share any personal information on these public forums]

Re: Ordered new phone

Schockwave — Tue, 01 Sep 2026 11:45:20 GMT

Hello @agathe79 ,

Welcome to the community,

Please do not put any personal details in this public forum as per forum rules. I have reported it to the moderators, so hopefully it will be removed.

You will have to ring customer service to discuss this with them, as this is not customer service and we have no account access and do not know who you are.

Re: Ordered new phone

Chris_B — Tue, 01 Sep 2026 11:54:59 GMT

@agathe79 If you ordered a new device and didn’t upgrade then you’ll retain number for the old device/sim and not have to trade in the old device.