topic Order number in Orders

Order number

Tushea66 — Fri, 21 Aug 2026 11:34:51 GMT

Can someone help i placed an order and recieved an order number but whenyou enter it , it comes up wrong number, the ipadi ordered at same time arrived but why the delay, i upgraded my mums on three network and it arrived next day.

Re: Order number

Ali_A — Fri, 21 Aug 2026 13:36:02 GMT

Hi @Tushea66

Please check your junk/spam folder if you've received a follow-up email, either confirming your has been processed and completed or asking you to call in.

If you've not received any follow-up email you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through successfully.

If the order couldn't be processed, the team can discuss the reasons why and what additional information we need to manually complete it for you. They can then issue you the tracking

Ali

Re: Order number

Tushea66 — Fri, 21 Aug 2026 14:46:14 GMT

Hi thanks

I ve been checking everyday in spam folder as well, I will give it till Tues then contact