https://community.ee.co.uk/t5/Orders/Hi-I-ordered-my-sim-pay-mothly-card-12-days-ago-and-it-hasn-t/m-p/1635532#M93349 Wed, 19 Aug 2026 14:07:33 GMT carla_carmelino 2026-08-19T14:07:33Z https://community.ee.co.uk/t5/Orders/Hi-I-ordered-my-sim-pay-mothly-card-12-days-ago-and-it-hasn-t/m-p/1635532#M93349 Wed, 19 Aug 2026 14:07:33 GMT https://community.ee.co.uk/t5/Orders/Hi-I-ordered-my-sim-pay-mothly-card-12-days-ago-and-it-hasn-t/m-p/1635532#M93349 carla_carmelino 2026-08-19T14:07:33Z https://community.ee.co.uk/t5/Orders/Hi-I-ordered-my-sim-pay-mothly-card-12-days-ago-and-it-hasn-t/m-p/1635546#M93350 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5040807">@carla_carmelino</a></SPAN> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Occasionally with SIM orders we'll need some further details before we can proceed with setting up the contract.</P> <P>If you haven't already, I would check through your emails, including spam and junk, in case you've received anything requesting you to get in touch.&nbsp;</P> <P>Alternatively you can <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">give us a call direct</A> and ask to speak to our web sales team - just have your XK order reference number on hand so we can locate your order quickly.</P> <P>Peter</P> Wed, 19 Aug 2026 16:15:40 GMT https://community.ee.co.uk/t5/Orders/Hi-I-ordered-my-sim-pay-mothly-card-12-days-ago-and-it-hasn-t/m-p/1635546#M93350 Peter_W 2026-08-19T16:15:40Z