Where's my order?

Mauz — Tue, 18 Aug 2026 07:04:23 GMT

I ordered a pay monthly phone and SIM and it's been more than 2 weeks and it's haven't been dispatched yet. Why is that? Thanks in advance

Re: Where's my order?

Ali_A — Tue, 18 Aug 2026 09:21:59 GMT

Hi @Mauz

Please check your junk/spam folder if you've received a follow-up email, either confirming your has been processed and completed or asking you to call in.

If you've not received any follow-up email you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through successfully.

If the order couldn't be processed, the team can discuss the reasons why and what additional information we need to manually complete it for you. They can then issue you the tracking

Ali

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Where's my order?

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