topic Order confirmation in Orders

Order confirmation

Criag35 — Fri, 14 Aug 2026 16:27:33 GMT

I placed an order paid a fee and got an email saying you have my order and if you need more information you will contact me how long does it take to know if you have got the phone ?

Re: Order confirmation

Northerner — Fri, 14 Aug 2026 18:26:39 GMT

Hi @Criag35

You'll receive an email with an order number.

If more information is needed equally EE will contact you.

Thanks

Re: Order confirmation

Chris_S — Sat, 15 Aug 2026 07:08:55 GMT

Hi @Criag35

Just to add to @Northerner's brilliant advice.

We can take a look to see if the phone you have ordered is in stock, and if it's not, we can let you know an estimated time for it to arrive.

What was the make, model, memory size and colour of the device you've ordered?

Chris S