Upfront Payment Taken but No Order Confirmation or Email from EE

drnc — Thu, 13 Aug 2026 14:32:54 GMT

Hi,

I tried to purchase a phone on a monthly plan through the EE website. The upfront payment was taken from my bank account, but after making the payment, the website redirected me to a blank page.

I haven’t received any confirmation email, order number, or any other communication from EE, even though the money has been taken from my account.

Has anyone experienced this before? Could someone from EE please advise me on what I should do and how I can check whether my order actually went through?

Re: Upfront Payment Taken but No Order Confirmation or Email from EE

Leanne_T — Thu, 13 Aug 2026 17:14:31 GMT

Hi there @drnc

Thanks for coming to the community and ordering with us.

To check the order has gone through correctly, please give us a call and the team can check this for you and give you an update.

Let us know how you get on.

Leanne.

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Upfront Payment Taken but No Order Confirmation or Email from EE

Re: Upfront Payment Taken but No Order Confirmation or Email from EE