topic Re: order successful in Orders

order successful

Jfinlayaon01 — Wed, 12 Aug 2026 12:36:28 GMT

I’ve had the order successful email around 10am, but there’s been no upfront payment taken? And no more emails? Should I receive one by the end of today?

Re: order successful

Alex_H — Wed, 12 Aug 2026 15:06:30 GMT

Hi @Jfinlayaon01,

Welcome to the EE Community

That does sound normal so far, upfront payments are not usually taken until the order is fully processed. Once dispatched you should receive a text and/or email depending on what contact options you set.

Are you able to track your order by logging into your account and going to the orders section? Or with the order reference number in your email?

Alex

Re: order successful

Jfinlayaon01 — Wed, 12 Aug 2026 15:20:40 GMT

Hi,

yeah ive done the order ahain and they’ve taken the £30 this time. I was wondering on when id get the dispatched email? Guessing the other one didnt go through right as the £30 was never pending or anyrhing

Re: order successful

Alex_H — Wed, 12 Aug 2026 16:03:10 GMT

@Jfinlayaon01 It depends but in stock items will usually dispatch same day or next day and once dispatched is when you would be notified with the delivery tracking information.

Alex

Re: order successful

Jfinlayaon01 — Wed, 12 Aug 2026 16:33:21 GMT

Thanks. I did check and it said in stock when I ordered it’s the 17 pro max in orange 256GB