topic Re: Where is my Fold 8 Ultra?! in Orders

Where is my Fold 8 Ultra?!

LordBroski — Sat, 08 Aug 2026 07:38:39 GMT

Pre-ordered the Galaxy Z Fold8 Ultra 1TB in Graphite from EE on 1 August and, other than the initial order acknowledgement, I’ve heard absolutely nothing since.

It’s now 8 August — the day after the official release — and I still have no dispatch confirmation, no DPD tracking, no estimated delivery date and no meaningful order status at all.

The order reference I was given doesn’t work properly in EE’s tracker, so I can’t even see whether the handset has been allocated or whether I’m just sitting in some kind of stock queue.

What’s frustrating me most is that this was a pre-order. The whole point, from a customer perspective, is to secure the device ahead of release and have some confidence around launch-day delivery. Instead I’ve pre-ordered an extremely expensive phone and have been left completely in the dark.

I’ve also found it incredibly difficult to get through to an actual person who can tell me what is happening. I really don’t think customers should have to chase EE just to find out the status of something they’ve already ordered and paid towards.

At this point I’m seriously considering cancelling and ordering elsewhere.

Is anyone else still waiting for a Fold8 Ultra from EE, particularly the 1TB Graphite model? Has anyone been given an estimated delivery date or had their tracking suddenly appear?

Please tell me I’m not the only one 😂

Re: Where is my Fold 8 Ultra?!

Chris_B — Sat, 08 Aug 2026 07:55:24 GMT

@LordBroski Just looking online right now it says usually dispatched within 7 days for that model spec. Ok you ordered on a pre order so you should get it sooner than the current usual 7 day shipping time frame but a pre order doesn’t mean you’ll get it on or just after release date. EE doesn’t control how many they receive or how many preorders they get and more orders can mean some will have to wait a bit longer if they don’t receive enough for those who preordered. Once a device is allocated to you you’ll receive a tracking number.

Re: Where is my Fold 8 Ultra?!

LordBroski — Sat, 08 Aug 2026 08:27:25 GMT

Update: I’ve now managed to speak to EE customer service.

They’ve confirmed that my order is definitely on the system and there’s no issue with the order itself — they’re simply waiting for stock of the Galaxy Z Fold8 Ultra 1TB Graphite.

I was told they’re expecting stock within the next 7 days, so hopefully it’ll be allocated and dispatched pretty quickly once that arrives.

So at least I finally know what’s going on. Still pretty frustrating that there was no proactive update at all and I had to chase EE to find out, especially on a preorder, but I’m glad the order hasn’t disappeared into the void.

For anyone else still waiting with no tracking, it may well just be the same stock issue.