https://community.ee.co.uk/t5/Orders/Order-Cancelled/m-p/1629424#M93119 <P>I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been cancelled and i cant contact anyone to find out why or get a refund. i need this phone for work and want to sort this out so i can start my contract with ee anbd get my new hand set can anyone help?</P> Fri, 17 Jul 2026 18:19:23 GMT Max12543 2026-07-17T18:19:23Z https://community.ee.co.uk/t5/Orders/Order-Cancelled/m-p/1629424#M93119 <P>I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been cancelled and i cant contact anyone to find out why or get a refund. i need this phone for work and want to sort this out so i can start my contract with ee anbd get my new hand set can anyone help?</P> Fri, 17 Jul 2026 18:19:23 GMT https://community.ee.co.uk/t5/Orders/Order-Cancelled/m-p/1629424#M93119 Max12543 2026-07-17T18:19:23Z https://community.ee.co.uk/t5/Orders/Order-Cancelled/m-p/1629428#M93120 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5024944">@Max12543</a>&nbsp;: You should get the deposit refunded with 7 - 10 days. In the meantime it will be held as Pending on your bank a/c or card.</P> Fri, 17 Jul 2026 18:55:07 GMT https://community.ee.co.uk/t5/Orders/Order-Cancelled/m-p/1629428#M93120 XRaySpeX 2026-07-17T18:55:07Z