topic Re: Was I accepted in Orders

Was I accepted

CharlieH19 — Thu, 16 Jul 2026 10:27:20 GMT

I applied for an iPhone 16 128GB in teal I got 2 emails when I later that day after applying but since then I haven’t had any update it has been over 24 hours

these are the emails I got

Re: Was I accepted

CharlieH19 — Thu, 16 Jul 2026 12:30:45 GMT

I made an online order on Tuesday evening for an iPhone and paid an upfront cost. I then received an email with an xko reference. And another that says your plan details Does this mean it has been successful? I haven't received a notification since.

these are the only emails since Tuesday

Re: Was I accepted

Ali_A — Thu, 16 Jul 2026 12:42:04 GMT

Hi @CharlieH19

Please check your junk/spam folder, or text messages, to see if you've received a follow-up email, either confirming your has been processed and completed, or asking you to call in.

If you've not received any follow-up email you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through successfully.

If the order couldn't be processed, the team can discuss the reasons why and what additional information we need to manually complete it for you. They can then issue you the tracking

Ali

Re: Was I accepted

CharlieH19 — Thu, 16 Jul 2026 12:56:19 GMT

I haven’t received any other emails in my spam/junk and calling did not help

Re: Was I accepted

Northerner — Thu, 16 Jul 2026 14:54:47 GMT

Hi @CharlieH19

If you haven't received any notification you'll need to speak to EE CS as suggested above.

I recommend downloading the DPD app as well.

Thanks