https://community.ee.co.uk/t5/Orders/Ee-finance-option-not-available-at-checkout/m-p/1627841#M93049 <P>Im trying to purchase a sim free mobile on ee finance, i got very close but after verifying my ID it made me update the app and i lost my checkout progress... now when i try it makes me pay for device in full on checkout when i wanted the ee finance option which is still stated as available with my product.</P> Thu, 09 Jul 2026 15:04:04 GMT Samrich26 2026-07-09T15:04:04Z https://community.ee.co.uk/t5/Orders/Ee-finance-option-not-available-at-checkout/m-p/1627841#M93049 <P>Im trying to purchase a sim free mobile on ee finance, i got very close but after verifying my ID it made me update the app and i lost my checkout progress... now when i try it makes me pay for device in full on checkout when i wanted the ee finance option which is still stated as available with my product.</P> Thu, 09 Jul 2026 15:04:04 GMT https://community.ee.co.uk/t5/Orders/Ee-finance-option-not-available-at-checkout/m-p/1627841#M93049 Samrich26 2026-07-09T15:04:04Z https://community.ee.co.uk/t5/Orders/Ee-finance-option-not-available-at-checkout/m-p/1627872#M93051 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5019920">@Samrich26</a>&nbsp;</P><P>Try clearing your cache and trying again.</P><P>Alternatively give EE CS a call on 150.</P><P>Thanks&nbsp;</P> Thu, 09 Jul 2026 17:15:28 GMT https://community.ee.co.uk/t5/Orders/Ee-finance-option-not-available-at-checkout/m-p/1627872#M93051 Northerner 2026-07-09T17:15:28Z