topic Re: Full works for iPhone showing £36 online but checkout forces phone call in Orders

Full works for iPhone showing £36 online but checkout forces phone call

HelenG9 — Mon, 06 Jul 2026 13:51:03 GMT

Message:
Hi, could someone from the digital team help please?
The Full Works for iPhone plan shows as £36 per month on the EE website. I can add it to my basket, but when I go to checkout it tells me to call. When I call, the phone team only see £43 and say it’s a system glitch.
I’d like to purchase the plan at the £36 online price, but the checkout won’t let me complete it.
Could this be escalated to the digital sales team so the correct online price can be applied?

Re: Full works for iPhone showing £36 online but checkout forces phone call

HelenG9 — Mon, 06 Jul 2026 13:58:26 GMT

Re: Full works for iPhone showing £36 online but checkout forces phone call

XRaySpeX — Mon, 06 Jul 2026 14:04:39 GMT

This peer user discussion group is not the correct platform for escalating faults in EE systems for EE to fix. You still need to report it to CS

Re: Full works for iPhone showing £36 online but checkout forces phone call

garybs29 — Mon, 06 Jul 2026 15:57:18 GMT

It clearly states it's an online exclusive deal so they won't have it on the phone, have you tried clearing cache/cookies or using a private browser instead to see?