topic Re: my order reference in Orders

my order reference

Shona94 — Sun, 05 Jul 2026 14:25:39 GMT

To Who this may concern,

on the 29th of June I Order a new Samsung phone , reference xko*********.

Please can you let me know when I will receive this please?

I have tried to track it but I just received an error message and to try again, I tried this 3 times.

I would be grateful for an update asap please?!

Kind regrads

Shona

[Mod edit - removed order number, full name and mobile number. Please do not post personal or account details in the community]

Re: my order reference

XRaySpeX — Sun, 05 Jul 2026 14:33:49 GMT

This will not concern anyone here. This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: my order reference

Northerner — Sun, 05 Jul 2026 17:15:50 GMT

Hi @Shona94

You'll need to speak to EE CS on 150 if the tracker is not working.

You should download the DPD app as well becase you'll need a pin and it will update you on delivery.

Thanks

Re: my order reference

Chris_B — Sun, 05 Jul 2026 19:35:04 GMT

@Shona94 You have an order reference number not a tracking number. You’ll get a tracking number once a device is allocated to you. The order number is automatically generated and sent to you when you place an order and until a device is allocated you can’t track nothing,

Re: my order reference

Ali_A — Mon, 06 Jul 2026 07:33:01 GMT

Hi @Shona94

Please check your junk/spam folder if you've received a follow-up email confirming your has been processed, or letting you know there was a problem.

If you've not received any follow-up email, you'll need to give our Customer Service team a call using the number on our Contact Us page, where a guide in the Digital Sales team can discuss the reason your order could not be completed.

Ali