Help.

jevs1966 — Fri, 03 Jul 2026 13:11:46 GMT

Just signed up with EE....everything went though and just got a text saying they've cancelled the order as there was a problem with my debit card (despite EE taking £30 out) Can't find anyone to contact...I prefer talking to a human. Any suggestions? Thanks

Re: Help.

Ali_A — Fri, 03 Jul 2026 15:47:04 GMT

Hi @jevs1966

Welcome to the EE Community

Sorry to hear your application was cancelled.
Please give our Customer Service team a call where a guide in the Digital Sales team can check what went wrong with your order and look at manually re-process it for you over the phone.

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.
As your application has not been processed we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.

Ali

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Help.

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