topic Re: Phone not dispatched in Orders

Phone not dispatched

danierinpowala — Mon, 29 Jun 2026 10:44:04 GMT

I ordered a pink iphone 16 plus on Saturday June 20th. It hasn’t even been dispatched yet. I called EE and they told me I’d hear something by the 29th- I haven’t had any updates and it’s still waiting dispatch. What is going on?

Re: Phone not dispatched

Northerner — Mon, 29 Jun 2026 11:37:02 GMT

Hi @danierinpowala

Have you checked EE order tracking: https://ee.co.uk/orders

I would also recommend downloading the DPD app becase you'll need a pin for delivery.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: Phone not dispatched

danierinpowala — Mon, 29 Jun 2026 11:44:31 GMT

Hi, I have access to the order tracker and it says it’s still not even awaiting dispatch. I have just downloaded and set up the DPD app

Re: Phone not dispatched

Northerner — Mon, 29 Jun 2026 11:51:56 GMT

Hi @danierinpowala

If order tracking is not providing the information you need then you'll need to speak to EE CS on 150.

You'll receive a text from DPD when they are intending to deliver.

Thanks