topic Re: Order in Orders

Order

Chaz0604 — Fri, 26 Jun 2026 21:51:00 GMT

So I placed an order on the 25.06.26 at 20:15pm, I have since had the money pending in my account to be taken out, the thanks for your order with the order number starting XKO and a contract summary, it’s been over 24 hours and I’ve heard nothing so I’m now worried if my order has gone through or not

Re: Order

Chaz0604 — Fri, 26 Jun 2026 21:43:53 GMT

I placed an order last night at 20:15 and I’ve received a thank you for the order with the order number starting XKO, and a contract summary, and the money is pending in my bank but I’ve heard nothing else from EE and getting worried it won’t let me track it or anything. Does this mean my order has gone through?

Re: Order

Michael_D — Sat, 27 Jun 2026 08:14:29 GMT

Hi @Chaz0604

Welcome to the community.

We don't have access to accounts or orders to see if it has been accepted, but what you've described so far is what we'd expect to happen.

If you let me know what you've ordered, including colour and storage size, I can check the stock information to see if there are any delays.

Michael

Re: Order

Chaz0604 — Sat, 27 Jun 2026 09:52:28 GMT

iPhone 17 pro max blue 256gb

Re: Order

Michael_D — Sat, 27 Jun 2026 10:02:33 GMT

Thanks @Chaz0604

The phone is showing as being in stock and usually dispatched within 1 day. With it being ordered on Thursday evening, it probably wouldn't be processed until yesterday.

Generally you wouldn't hear anything until the phone is with DPD where you'd get a text or email, or notification in the DPD app if you have that, to let you know when to expect it.

Unless you paid extra for a weekend delivery, it would usually be Monday to Friday deliveries so it it isn't unusual to have not heard anything else yet.

If you received a confirmation email when placing the order, I'd recommend waiting until Monday before giving us a call if you've still not heard anything by then.

Michael

Re: Order

Chaz0604 — Sat, 27 Jun 2026 10:08:38 GMT

That’s fine thank you so I’m guessing with the emails I’ve received the order would have definitely gone through?

Re: Order

Michael_D — Sat, 27 Jun 2026 10:13:22 GMT

I can't say that it has definitely gone through @Chaz0604, but if you received the confirmation email it means the order has been received.

If you wanted to check to make 100% sure it has been successful, you'd need to give us a call so our guides can locate the order.

Michael