https://community.ee.co.uk/t5/Orders/Refund/m-p/1625494#M92923 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5014183">@Waseem334</a></SPAN>&nbsp;<BR /><BR />Please check your junk/spam folder if you've received a follow-up email confirming your has been processed.&nbsp;<BR /><BR />If you've not received any follow-up email you'll need to give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Customer Service team a call</A> where a guide in the Digital Sales team can confirm if your order went through successfully or not.<BR /><BR />Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR />If your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;&nbsp;<BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Thu, 25 Jun 2026 14:37:26 GMT Ali_A 2026-06-25T14:37:26Z https://community.ee.co.uk/t5/Orders/Refund/m-p/1625467#M92922 <P>I ordered phone from ee now im not getting any response nor for the refund nor for the phone help me please actually there is nothing showing in my account now and money is lost i dont know where did it go.</P> Thu, 25 Jun 2026 12:46:00 GMT https://community.ee.co.uk/t5/Orders/Refund/m-p/1625467#M92922 Waseem334 2026-06-25T12:46:00Z https://community.ee.co.uk/t5/Orders/Refund/m-p/1625494#M92923 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5014183">@Waseem334</a></SPAN>&nbsp;<BR /><BR />Please check your junk/spam folder if you've received a follow-up email confirming your has been processed.&nbsp;<BR /><BR />If you've not received any follow-up email you'll need to give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Customer Service team a call</A> where a guide in the Digital Sales team can confirm if your order went through successfully or not.<BR /><BR />Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR />If your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;&nbsp;<BR />Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Thu, 25 Jun 2026 14:37:26 GMT https://community.ee.co.uk/t5/Orders/Refund/m-p/1625494#M92923 Ali_A 2026-06-25T14:37:26Z