https://community.ee.co.uk/t5/Orders/OPPO-Find-X9-Pro-Promotion-Oppo-Watch-X3-IMEI-locked-Website/m-p/1625254#M92916 <P>Hi everyone,</P><P>I am looking for some help from the community team regarding a promotional claim for a new phone.</P><P>I bought an OPPO Find X9 Pro from EE on 14/06/2026. This was during the official promotion period to get a free OPPO Watch X3.</P><P>The promotional website crashed while I was filling out the form:</P><UL><LI>I completed steps 1 and 2 successfully.</LI><LI>On step 3, the site crashed before I could enter my email code.</LI><LI>I tried again, entered the code, and clicked finish, but the page froze.</LI></UL><P>I never received a confirmation email. Now, when I try to restart the form, the system says my <STRONG>IMEI has already been claimed.</STRONG></P><P>Thank you,</P><P>Lasith</P> Tue, 23 Jun 2026 22:20:29 GMT Lasith 2026-06-23T22:20:29Z https://community.ee.co.uk/t5/Orders/OPPO-Find-X9-Pro-Promotion-Oppo-Watch-X3-IMEI-locked-Website/m-p/1625254#M92916 <P>Hi everyone,</P><P>I am looking for some help from the community team regarding a promotional claim for a new phone.</P><P>I bought an OPPO Find X9 Pro from EE on 14/06/2026. This was during the official promotion period to get a free OPPO Watch X3.</P><P>The promotional website crashed while I was filling out the form:</P><UL><LI>I completed steps 1 and 2 successfully.</LI><LI>On step 3, the site crashed before I could enter my email code.</LI><LI>I tried again, entered the code, and clicked finish, but the page froze.</LI></UL><P>I never received a confirmation email. Now, when I try to restart the form, the system says my <STRONG>IMEI has already been claimed.</STRONG></P><P>Thank you,</P><P>Lasith</P> Tue, 23 Jun 2026 22:20:29 GMT https://community.ee.co.uk/t5/Orders/OPPO-Find-X9-Pro-Promotion-Oppo-Watch-X3-IMEI-locked-Website/m-p/1625254#M92916 Lasith 2026-06-23T22:20:29Z https://community.ee.co.uk/t5/Orders/OPPO-Find-X9-Pro-Promotion-Oppo-Watch-X3-IMEI-locked-Website/m-p/1625257#M92917 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5013716">@Lasith</a>&nbsp;</P><P>It sounds like it did go through, maybe the email will arrive soon, or have you checked your spam folder?</P><P>The web page says to contact them...</P><H5><STRONG>I have submitted my claim but have not received a confirmation email, what should I do?</STRONG></H5><P>Please check the junk or spam email folders as it is possible that the confirmation email may have been stored there.</P><P>If you are still unable to find, please email us at<SPAN>&nbsp;</SPAN><A href="mailto:webcs@oppostore.co.uk" target="_blank">webcs@oppostore.co.uk</A>.</P> Tue, 23 Jun 2026 22:37:02 GMT https://community.ee.co.uk/t5/Orders/OPPO-Find-X9-Pro-Promotion-Oppo-Watch-X3-IMEI-locked-Website/m-p/1625257#M92917 chistery 2026-06-23T22:37:02Z