Entered wrong phone number on order

HYWong — Mon, 22 Jun 2026 09:17:44 GMT

I placed my online order however wrongly inputed my mobile phone number in my order.

Therefore I cannot receive the PIN code to accept the DPD delivery, and DPD driver left as PIN code unable.

How can I correct my mobile phone number in my order and get the parcel being resent?

It’s impossible to reach human customer service on the phone line as there’s no such relevant option and i am not EE mobile/boardband customer, but just a one time customer for ordering.

Re: Entered wrong phone number on order

Lesley_W — Mon, 22 Jun 2026 11:40:25 GMT

Hi @HYWong

Welcome to our community.

I'm sorry you've had trouble getting in touch.

To update your number for delivery, there isn't a way to do this yourself. If you give our team a call and get to the wrong department, you can be transferred to someone who can help update this for you.

Lesley

topic Entered wrong phone number on order in Orders

Entered wrong phone number on order

Re: Entered wrong phone number on order