topic Re: New order help!!! in Orders

New order help!!!

Robertsonkayp — Tue, 09 Jun 2026 15:34:39 GMT

I ordered a new Samsung paid the £30 and received a text the next day sayong order was cancelled due to issues with my card however the money had already left my bank and I am yet to have it refunded. I then reordered the phone paid another £30 and have had the emails for order but nothing since. How long is it usually for the miney to go back into your account and also how long until you hear regarding phone delivery etc as tracking says there's a problem and there is nothing on my account anywhere regarding the order.

Re: New order help!!!

XRaySpeX — Tue, 09 Jun 2026 16:14:58 GMT

The money should be showing at your bank as "Pending" & that should be removed within a few days when EE fail to take it up.

Re: New order help!!!

Robertsonkayp — Tue, 09 Jun 2026 16:54:15 GMT

Thank you.

Don't suppose you have any idea how long it takes to process the order etc and actually receive the phone?