topic Re: Order in Orders

Order

JJ123452 — Tue, 09 Jun 2026 09:30:45 GMT

Hi, i had order a product that needs a delievery pin but for some reason the pin gets sent to my old number rather then my new one. I have had a new number for nearly 2 years everything has been updated regarding this. Unable to get my order as i don't get a pin

Re: Order

Chris_S — Tue, 09 Jun 2026 11:41:19 GMT

Hi @JJ123452

Thanks for purchasing a product from us.

I'd hate for you to miss out on your delivery, so I'd recommend getting in touch with us so a guide can update your details.

I'd also recommend checking your email to see if a delivery code has been emailed to you too.

Chris S

Re: Order

JJ123452 — Tue, 09 Jun 2026 12:20:59 GMT

Hi Chris

Details are already updated. The pin comes from he deleivery company as ee provided the wrong number to use. There is a number from ee provided in the email but that isn't any use as i have to have a pin number in order to receive my deleivery

Re: Order

Lesley_W — Tue, 09 Jun 2026 14:41:16 GMT

I'm pleased you have managed to get your details updated @JJ123452

I'm sorry about the mix up with your order. Enjoy your product when it arrives!

Lesley

Re: Order

JJ123452 — Tue, 09 Jun 2026 16:03:22 GMT

I have tried everway to get help with my problem but there isn't any. This is the worst costumer service ever. Soon as my contract ends i'm gone

Re: Order

JJ123452 — Tue, 09 Jun 2026 16:05:16 GMT

Thank you but i am unable to as to my problem there hasent been a solution or any proper help

Re: Order

Lesley_W — Tue, 09 Jun 2026 16:07:27 GMT

Sorry for the confusion @JJ123452

Did you speak to someone using the contact information on the link @Chris_S provided above?

Lesley

Re: Order

JJ123452 — Tue, 09 Jun 2026 16:44:02 GMT

If he is able to reach out and speak to me that will help

Re: Order

Alex_H — Tue, 09 Jun 2026 17:05:16 GMT

@JJ123452 We have no account access via these forums to help update the delivery directly from here unfortuantely. The link in Chris' post has the contact details to get in touch with our customer service team.

They would need to update the contact number for the DPD delivery specifically if it has not been done already, then that should result in the PIN being sent to the correct number on the next delivery attempt.

Alex