topic No idea what is happening with order, no phone to receive calls. in Orders

No idea what is happening with order, no phone to receive calls.

pbircham90 — Mon, 01 Jun 2026 08:55:58 GMT

Hi!

I damaged my phone over the weekend, which has now led to it not turning on at all.

Via the EE website i was able to upgrade/trade in on the flex contract option. When I completed the order it says an EE team member needs to call me - however I have no phone!! I cant find a chat function on the website to make this known either.

I have the email confirmation of the order, however when i put this into an order tracker it tells me they cant find anything.

Really need EE to be able to chat to figure this out.

Re: No idea what is happening with order, no phone to receive calls.

Peter_W — Mon, 01 Jun 2026 11:43:30 GMT

Hey there, @pbircham90

Welcome to the Community 😊

Occasionally we'll need extra details in order to complete an online order on your account, and usually it's something simple like a mismatch in details.

It's not something that can be sorted via chat, but it is possible to call the number listed in your email from any provider, including landlines.

If you have no other calling option, I'd recommend visiting one of our retail stores, and they can help you get connected with someone.

Peter