topic Re: No email confirmation for Add to Plan in Orders https://community.ee.co.uk/t5/Orders/No-email-confirmation-for-Add-to-Plan/m-p/1620663#M92784 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1388910">@aqibhussain</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear that yu've not heard back about this. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A> and they will be able to confirm if your order has been processed.</P> <P>Rach</P> Sat, 30 May 2026 09:12:49 GMT Rach_H 2026-05-30T09:12:49Z No email confirmation for Add to Plan https://community.ee.co.uk/t5/Orders/No-email-confirmation-for-Add-to-Plan/m-p/1620635#M92780 <P>I placed an order tonight as an Add to Plan. It was a Black Dualsense Edge.</P><P>After I entered my debit card details, the website went back to the basket screen with no items in there.</P><P>I did not received an email confirmation, even in my spam folder. The upfront amount however is now pending in bank account.</P><P>I cannot see the order in my order history either.</P><P>Is this normal? Has the order been placed successfully?</P> Fri, 29 May 2026 21:44:17 GMT https://community.ee.co.uk/t5/Orders/No-email-confirmation-for-Add-to-Plan/m-p/1620635#M92780 aqibhussain 2026-05-29T21:44:17Z Re: No email confirmation for Add to Plan https://community.ee.co.uk/t5/Orders/No-email-confirmation-for-Add-to-Plan/m-p/1620663#M92784 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1388910">@aqibhussain</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear that yu've not heard back about this. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A> and they will be able to confirm if your order has been processed.</P> <P>Rach</P> Sat, 30 May 2026 09:12:49 GMT https://community.ee.co.uk/t5/Orders/No-email-confirmation-for-Add-to-Plan/m-p/1620663#M92784 Rach_H 2026-05-30T09:12:49Z