https://community.ee.co.uk/t5/Orders/Ordered-a-Dualsense/m-p/1620411#M92764 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1239.png" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42669iDDE8B383A6D1C7BB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1239.png" alt="IMG_1239.png" /></span></P><P> </P><P>I ordered a dualsense direct from EE and the money has been taken from my account but the payment screen said could not be processed. I tried calling customer services but I could not fond the option for my issue and kept asking me about phone numbers&nbsp;</P> Thu, 28 May 2026 16:44:36 GMT louiscoshan 2026-05-28T16:44:36Z https://community.ee.co.uk/t5/Orders/Ordered-a-Dualsense/m-p/1620411#M92764 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1239.png" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42669iDDE8B383A6D1C7BB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1239.png" alt="IMG_1239.png" /></span></P><P> </P><P>I ordered a dualsense direct from EE and the money has been taken from my account but the payment screen said could not be processed. I tried calling customer services but I could not fond the option for my issue and kept asking me about phone numbers&nbsp;</P> Thu, 28 May 2026 16:44:36 GMT https://community.ee.co.uk/t5/Orders/Ordered-a-Dualsense/m-p/1620411#M92764 louiscoshan 2026-05-28T16:44:36Z https://community.ee.co.uk/t5/Orders/Ordered-a-Dualsense/m-p/1620475#M92773 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5000116">@louiscoshan</a></SPAN>&nbsp;</P> <P>When you place an order online, the payment is held until we process the order, so if there are any issues and the order is not processed, the money will be returned straight back into your account, usually within around 10 working days.</P> <P>If you'd like to contact us for some further clarity, you can <A href="https://ee.co.uk/help/contact-ee" target="_blank">give us a call</A>.</P> <P>Chris S</P> Fri, 29 May 2026 07:44:53 GMT https://community.ee.co.uk/t5/Orders/Ordered-a-Dualsense/m-p/1620475#M92773 Chris_S 2026-05-29T07:44:53Z