Order query

Vic9999 — Wed, 27 May 2026 16:51:50 GMT

Hi,

Place an order last night for phone and sim through the app.
Took me through payment and verified with bank.
Then no money taken or pending but received email with contract summary.
Has it gone through?

Thanks

Re: Order query

Debbie_G — Thu, 28 May 2026 07:59:08 GMT

Hi @Vic9999.

Thanks for coming to the community.

Once your order has been processed, you’ll receive your confirmation along with any tracking information. This is usually completed within 24 hours.

If you’re unsure whether it has gone through or you’d like an update, please give our customer support team a call, they will be able to check the status for you.

Debbie

topic Re: Order query in Orders

Order query

Re: Order query