topic Re: Placed order yesterday and still no update in Orders

Placed order yesterday and still no update

kshlds — Wed, 27 May 2026 09:35:02 GMT

I placed an order yesterday afternoon and received a confirmation email but nothing since. How long does it normally take to process an order if its done online?

Re: Placed order yesterday and still no update

Rach_H — Wed, 27 May 2026 11:36:17 GMT

Hi @kshlds,

Welcome to the Community!

Could you let me know the device you ordered so I can check when we would expect dispatching this to take?

Rach

Re: Placed order yesterday and still no update

kshlds — Wed, 27 May 2026 12:33:05 GMT

Hi

It’s was the iPhone 17 pro max in cosmic orange

Thanks

Re: Placed order yesterday and still no update

Rach_H — Wed, 27 May 2026 12:55:03 GMT

Could you let me know the memory size @kshlds?

Rach

Re: Placed order yesterday and still no update

kshlds — Wed, 27 May 2026 13:02:06 GMT

@Rach_H it was the 256

Re: Placed order yesterday and still no update

Rach_H — Wed, 27 May 2026 13:37:44 GMT

Thanks @kshlds. We would expect this to be dispatched within 1 day, so I'd recommend reaching out to our team so they can give you an update on what is happening with this.

Rach

Re: Placed order yesterday and still no update

kshlds — Wed, 27 May 2026 13:39:54 GMT

@Rach_H Thank you I will give them a call

Re: Placed order yesterday and still no update

Rach_H — Wed, 27 May 2026 14:33:20 GMT

No problem @kshlds. I'm sure the team will be able to get everything sorted for you 🙂

Rach