topic Re: Order confirmed but order tracking isn’t working in Orders

Order confirmed but order tracking isn’t working

briannamckee3 — Tue, 26 May 2026 17:48:28 GMT

hi, so i placed an order and i got the email today saying order confirmed. it won’t let me track the order through, saying that the order number/email or phone information is incorrect when it isn’t and im not sure how to solve this. thank you!

Re: Order confirmed but order tracking isn’t working

Northerner — Tue, 26 May 2026 17:55:54 GMT

Hi @briannamckee3

Try again in the morning.

If it still does not work then call EE CS on 150.

Thanks

Re: Order confirmed but order tracking isn’t working

briannamckee3 — Tue, 26 May 2026 18:01:37 GMT

Hi, thank you for your reply.

Since my order has been confirmed, does that mean all credit checks are done/order is being sent or?

Re: Order confirmed but order tracking isn’t working

Northerner — Tue, 26 May 2026 18:09:39 GMT

Hi @briannamckee3

No, not until you have your delivery although it is a good sign.

Thanks