topic Re: New order in Orders

New order

Jaswhy — Tue, 19 May 2026 10:40:50 GMT

Hi. Im new to EE and switching from 02 to EE, I placed an order more than 24 hours ago, ive received my pre contract email, ive paid £30 upfront fee which is still pending. But ive had no confirmation email and herd nothing back its getting abit frustrating, tryed phoning but was no help. So any any would be appreciated.

Thank you

Re: New order

Leanne_T — Tue, 19 May 2026 13:21:06 GMT

Hi there @Jaswhy

Thanks for coming to the community and for ordering.

Which model device did you order, including memory size and colour?

When you called. what did our mobile guides advise?

Speak to you soon 🙂

Leanne.

Re: New order

Jaswhy — Tue, 19 May 2026 15:37:57 GMT

Hi. It was the Samsung s26 ultra in black 256G

Re: New order

Leanne_T — Tue, 19 May 2026 17:01:41 GMT

Thanks for coming back to me @Jaswhy

This device is currently showing in stock. If you have had no further updates for the order, please get back in touch with our mobile guides and they can get this looked into for you.

Leanne.

Re: New order

Jaswhy — Tue, 19 May 2026 17:34:05 GMT

Thank you for getting back to me,.

Ive still heard anything think

Re: New order

Leanne_T — Tue, 19 May 2026 17:40:07 GMT

No problem @Jaswhy

In this case, please get back in touch and one of our guides will be happy to check the order and give you an update.

Leanne.

Re: New order

Jaswhy — Tue, 19 May 2026 18:46:37 GMT

Over the phone or online chat