topic Re: Wrong phone in Orders

Wrong phone

Dyl_192007 — Sun, 17 May 2026 13:52:28 GMT

Hi there I ordered a iPhone 17 pro max and received a Samsung s26 I think an I gonna receive this phone as I’ve been dying to get a new phone and will I even receive it

Re: Wrong phone

Dyl_192007 — Sun, 17 May 2026 13:48:38 GMT

Hi there I had a iPhone 17 pro max which I ordered and payed 10 one for delivery today and when I received it was a Samsung will I accaully get my iPhone 17 pro max or not

Re: Wrong phone

Schockwave — Sun, 17 May 2026 13:53:17 GMT

Hello @Dyl_192007 ,

Welcome to the community,

No, you would have to speak to customer service, in order to return the Samsung phone first and then probably start your order again, but I strongly advise you to speak to customer service, as it appears that someone has mixed up the order somewhere along the line and it could be that someone else got your order instead or not. Sorry this has happened to you, as it has never happened to me and I suspect not to others either.

Re: Wrong phone

Luk3tj1 — Sun, 17 May 2026 13:53:37 GMT

Most likely it will get resolved aslong as the phone came from them my problem was that dpd messed up and I got a phone from sky, so I then went to an ee store to get a new phone for the meantime and they cancelled the missing phone, but I’m still waiting on a return bag for the phone from sky

Re: Wrong phone

Schockwave — Sun, 17 May 2026 13:55:13 GMT

Hello @Dyl_192007 ,

Welcome to the community,

I have just replied to your other thread here:

https://community.ee.co.uk/t5/Orders/Received-wrong-phone/m-p/1618340#M92695

Re: Wrong phone

Schockwave — Sun, 17 May 2026 13:58:54 GMT

@Luk3tj1 , if it came from sky, then you need to contact them to return it, I would have thought, as it did not come from EE but sky, and EE have nothing to do with Sky, they are a company in their own right.

Re: Wrong phone

Luk3tj1 — Sun, 17 May 2026 14:01:20 GMT

No EE customer service told me not to ring sky as they themselves would sort it out hence why I’m waiting 2 month for a return bag, but I’m not going to ring them again if they want the phone they can call me