Order number not working

Fmccool3022 — Thu, 14 May 2026 09:28:07 GMT

Placed an order yesterday around 3pm the deposit was took the order reference number was sent but I can't track it on the website.

Sorry, that didn't work!

Please try again. You'll need:

Your order reference number: It's 8 or 12 characters and may include numbers and letters.

Email address or phone number: Just make sure you use the same email or the phone number you used to place your order.

I have used both the phone number email and post code no difference

I have the email confirming the orders gone through.

Re: Order number not working

Chris_B — Thu, 14 May 2026 09:52:14 GMT

@Fmccool3022 until the device is allocated to you there is nothing you can track. At the moment it’s just an order once the order has been processed and a device is allocated to you then you’ll receive a tracking number. And then you can also use the DPD app with that tracking number

topic Order number not working in Orders

Order number not working

Re: Order number not working