https://community.ee.co.uk/t5/Orders/Order/m-p/1617245#M92665 <P>So last night I upgraded and ordered a new phone and sim package. Got the email etc and order confirmation etc. but I got a txt this morning from 150 telling me to go view my documents and sign one. Can’t find documents on app at all. Will the phone need to be dispatched first ? Does it take maybe a day to update since I did it on a Sunday ?&nbsp;</P> Mon, 11 May 2026 09:07:35 GMT S16prk 2026-05-11T09:07:35Z https://community.ee.co.uk/t5/Orders/Order/m-p/1617245#M92665 <P>So last night I upgraded and ordered a new phone and sim package. Got the email etc and order confirmation etc. but I got a txt this morning from 150 telling me to go view my documents and sign one. Can’t find documents on app at all. Will the phone need to be dispatched first ? Does it take maybe a day to update since I did it on a Sunday ?&nbsp;</P> Mon, 11 May 2026 09:07:35 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1617245#M92665 S16prk 2026-05-11T09:07:35Z https://community.ee.co.uk/t5/Orders/Order/m-p/1617276#M92667 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2972431">@S16prk</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I can understand your confusion with this. Did you complete your order online or over the phone?</P> <P>Rach</P> Mon, 11 May 2026 12:42:50 GMT https://community.ee.co.uk/t5/Orders/Order/m-p/1617276#M92667 Rach_H 2026-05-11T12:42:50Z