topic Re: Re: Ordered online reference not working in Orders

Re: Ordered online reference not working

Dance2025 — Tue, 05 May 2026 19:08:44 GMT

Every single order I've done for a mobile phone the Tracking via EE never ever works!

Re: Re: Ordered online reference not working

Dance2025 — Tue, 05 May 2026 19:12:33 GMT

Where is my phone?? Ordered iPhone 17 Pro Max, 1TB on the 1St May at 1.43 am & its showing on my account, I've got the info and phone number on my EE account yet still no phone yet??

Re: Re: Ordered online reference not working

Michael_D — Wed, 06 May 2026 07:34:35 GMT

Hi @Dance2025

Thanks for coming to the community.

If the phone is showing on your account it would normally be an indication it is on the way.

Which colour did you go for? The Silver version is in stock and usually dispatched within a day, the Cosmic Orange has just come back into stock and has orders from the 1st May waiting to be dispatched and the Deep Blue version is out of stock with an expected wait time of 7 days.

Michael

Re: Re: Ordered online reference not working

Northerner — Wed, 06 May 2026 09:34:39 GMT

Hi @Dance2025

If order tracking is not working then you'll need to speak to EE CS on 150 for updates.

Download the DPD app as well. You'll likely need a pin for delivery, without this they will not give you your handset.

Thanks