topic New phone order in Orders

New phone order

Kazzielou11 — Mon, 04 May 2026 15:13:00 GMT

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?

Re: New phone order

Northerner — Mon, 04 May 2026 16:25:10 GMT

Hi @Kazzielou11

It may not be processed yet.

If order tracking is not working then you'll need to speak to EE CS on 150.

You should download the DPD app as well.

Thanks

Re: New phone order

Peter_W — Mon, 04 May 2026 16:42:14 GMT

Welcome to the Community, @Kazzielou11 😊

What model of phone did you go for here, including the colour and storage version?

Peter

Re: New phone order

Kazzielou11 — Mon, 04 May 2026 18:02:44 GMT

Hi, thank you!

I purchased the iPhone 17 Pro 256GB Deep Blue.

Re: New phone order

Kazzielou11 — Mon, 04 May 2026 18:03:56 GMT

No problem, thank you!

I was unsure if it’s late due to bank holidays, however last time this happened I had issues so just wanted to make sure.