topic Re: Reasonable adjustment request: unable to complete EE Finance credit check in Orders

Reasonable adjustment request: unable to complete EE Finance credit check

flyinggoatman — Fri, 01 May 2026 21:14:36 GMT

I’m disabled and I have never worked, so I do not have an employment start date to enter on the credit check form.

I was told I cannot sort this out by phone because staff said they cannot apply the disability discount code on their system. That means the only route I have been given is a form that I cannot fully answer truthfully.

That seems really strange to me. To get a disability discount, I am being asked to complete a form that some disabled people simply cannot answer honestly because the information does not exist for them.

I do not want to enter false information on a credit application. I want to do this properly.

Can you please tell me how I should complete this truthfully, or offer another way for me to apply as a reasonable adjustment while still maintaining the discount for those with a disability. I'm in the middle of possibly changing my mind and trying another provider.

Re: Reasonable adjustment request: unable to complete EE Finance credit check

flyinggoatman — Fri, 01 May 2026 20:23:04 GMT

I'm having the exact same issue. I'm disabled, never worked and just want a rolling contract. I can't phone because they can't enter discount codes in their system apparently.

Re: Reasonable adjustment request: unable to complete EE Finance credit check

Northerner — Sat, 02 May 2026 04:28:09 GMT

Hi @flyinggoatman

You can send a request to EE finance here: https://help.eefinance.co.uk/hc/en-gb/requests/new?ticket_form_id=9528981885852

That might help. Credit is subject to status and terms and conditions.

Thanks