topic Re: Order in Orders

Order

Laura8811 — Thu, 30 Apr 2026 10:03:37 GMT

Can’t find my order etc took payment but had nothing since it’s only been 24 hours but not sure if Ive actually been accepted got order number through ie the xko one.. no other email to say its been cancelled or anything tried calling but couldn’t actually get through

Re: Order

Laura8811 — Thu, 30 Apr 2026 09:59:30 GMT

Hi is it possible to check same for order number I’ve got but everything says can’t find it

Re: Order

Peter_W — Thu, 30 Apr 2026 12:04:17 GMT

Welcome to the Community, @Laura8811

Just to be sure with this one, what exactly did you order, including the colour and storage version?

Also is your payment showing as pending, or fully extracted?

Finally it's worth double checking your emails, including spam and junk, to make sure that you haven't have any further correspondence from our team, too.

Peter

Re: Order

Laura8811 — Thu, 30 Apr 2026 12:41:21 GMT

I ordered the iPhone 17 pro max orange 256gb paid the initial £30 upfront cost that’s come out… no other emails other than usually dispatch in 1-2 days they’ll text if need more info etc but had nothing and order number isn’t recognised

Re: Order

Peter_W — Thu, 30 Apr 2026 13:19:29 GMT

Thanks, @Laura8811.

This model is showing as in stock and ready for delivery as soon as next day, so we'd expect you to have received an update on this.

Is the payment showing as having fully gone through?

Peter

Re: Order

Laura8811 — Thu, 30 Apr 2026 13:31:25 GMT

Yeah paid the £30 upfront cost got an email to say thanks for your order and that’s all I’ve got

Re: Order

Peter_W — Thu, 30 Apr 2026 13:52:55 GMT

Thanks, @Laura8811

I've had to reject your image as this contains personal info, and we recommend not to share these via these public forums.

We don't have access to your account here on the Community, but everything you shared here looks good so far.

If you give our customer care team a call though, and ask to speak with Web sales, they'll be able to check your XK order reference number and make sure 100% that all has gone through as they should do.

Peter