topic Re: Issue with Order Tracking – Samsung Galaxy S26 Ultra in Orders

Issue with Order Tracking – Samsung Galaxy S26 Ultra

Pavankalyand — Thu, 30 Apr 2026 09:17:18 GMT

Dear EE Customer Service Team,

I hope you are doing well. I recently ordered a Samsung Galaxy S26 Ultra on the 29th of this month, but I have not received any update from DPD regarding the delivery.

Additionally, the tracking number provided is not working, so I am unable to check the status of my order.

I kindly request you to please look into this issue and let me know when I can expect my phone to be delivered.

Thank you for your assistance. I look forward to your response.

Kind regards,

Pavan kalyan

Re: Issue with Order Tracking – Samsung Galaxy S26 Ultra

garybs29 — Thu, 30 Apr 2026 09:39:54 GMT

Did you not read anything when you were signing up here to post this? This is mainly a customer to customer help forum so we have no idea who you are & what your order was, you'll have to call in

Re: Issue with Order Tracking – Samsung Galaxy S26 Ultra

Peter_W — Thu, 30 Apr 2026 11:55:49 GMT

Welcome to the Community, @Pavankalyand

Whilst we don't have access to accounts to directly check orders like @garybs29 recommended, we can still take a look at stock levels and give an estimate on when your order is likely to arrive.

That way we can get a good idea if this is being held up for a reason.

Which colour and storage version of the S26 Ultra did you go for here?

Peter